Delete a complete company workspace
- Sign in at rafid-crm.app/signin using the workspace Owner's verified RAFID account.
- Open the company workspace, then Settings → Company → Delete this workspace.
- Select Review workspace deletion and read the actual data and connection counts.
- Enter the exact workspace name, complete password reauthentication and confirm permanent deletion.
- Follow the cleanup status in RAFID. If cleanup pauses, use its retry action after resolving the reported problem.
Deletion removes the company's RAFID records and nested data, invitations and member links, stored WhatsApp messages, attachments and statistics, template drafts, connection credentials and grants. It disconnects RAFID's WhatsApp callbacks and removes approved company mail accounts, their stored mail and the workspace's domain configuration on the RAFID mail server.
This action is permanent. Export records that you need before requesting it. Other company workspaces and separate Firebase login accounts remain available. Meta-owned WhatsApp business accounts, numbers and templates remain in Meta. Copies held by recipients or external providers remain under those parties' control. Remove obsolete DNS records with your domain provider after disconnecting company mail.
Disconnect WhatsApp without deleting history
The verified Owner opens Settings → WhatsApp → Numbers & access, selects the connected number and chooses its disconnect action. RAFID removes that number's stored connection credential and its RAFID phone callback. Saved RAFID conversation history remains until workspace deletion or an applicable verified deletion request.
To revoke the business authorization in Meta as well, use your Meta business integration settings. Revoking access in Meta does not itself erase records already saved in RAFID. Contact us if you also want stored data removed.
Request individual or Meta platform data deletion
Email [email protected] with the subject RAFID data deletion request. This route is available to RAFID users, former users and people whose information appears in a company's records or WhatsApp conversations.
- Provide your RAFID account email, if you have one.
- Name the relevant company workspace and specify whether the request concerns your login account, CRM records or WhatsApp/Meta data.
- For WhatsApp data, provide the relevant business number and your own participating phone number if needed to identify the records.
- State whether you want a particular connection's stored data or your entire individual account reviewed for deletion.
Send only the identifying details needed for the request. Do not send passwords, tokens, app secrets or message contents. We verify identity and authority before removing data, and may coordinate with the company that controls the records. We will explain the scope, any legally required retention and applicable next steps in our response. An employee's request does not authorize deletion of an entire company's workspace.
Account access and completion
Removing a teammate's access stops their use of that workspace but does not delete the company's records. Deleting a company workspace does not delete your login account or other memberships. Individual login-account deletion currently requires a verified support request.
For an owner-initiated workspace deletion, RAFID shows cleanup progress and completion. A limited completion record is retained to report status. For a support request, we communicate the outcome to the verified requester. Contact [email protected] if you cannot sign in or need help with a failed cleanup.